Consider how your processes are defined by your company’s customer-employee goals and journeys. Then, to
choose the best course of action, examine your current operations and processes. Instead of relying on
preconceptions or the way things have traditionally been done, base your approach on facts. Process mining and
discovery technologies can aid in the analysis of your company’s many processes and more crucially, in the
identification of new ones. Discover how people and content interact with them and create a digital twin of your
processes to have a better understanding of how they perform as journeys.
